Returns Policy

Refund and Return Policy

This policy explains how to cancel an online order, return goods and request a refund from The Plastic Centre. It does not affect your statutory rights.

Your right to cancel an online order

If you are buying as a consumer, you may cancel most online orders within 14 days of receiving the goods, without giving a reason. After telling us that you wish to cancel, you have a further 14 days to return the goods.

How to start a return

1. Email online@plasticcentre.co.uk or call 0121 227 5093 with your order number and the items you wish to return.
2. We will confirm the return address, branch drop-off option and any collection arrangements.
3. Return the goods complete and, where possible, in their original packaging. You may inspect the goods as you would in a shop, but we may make a lawful deduction if handling has reduced their value.

For unwanted goods, return carriage is normally the customer's responsibility. Dropping an authorised return at one of our branches is free. There is no restocking fee for a consumer exercising the statutory right to cancel.

Refunds for cancelled consumer orders

For a full cancellation, we refund the product price and the cost of our least expensive standard delivery option. We issue the refund to the original payment method within 14 days of receiving the returned goods, or acceptable evidence that they have been sent back.

Damaged, faulty, incorrect or missing goods

Please report transit damage, shortages or an incorrect item within 3 days where possible, so we can investigate promptly. This reporting request does not limit your statutory rights. Email online@plasticcentre.co.uk with your order number, photographs and a short description. Where goods are faulty, damaged or incorrectly supplied, we will arrange the appropriate replacement, collection, repair or refund at no cost to you.

Items excluded from change-of-mind cancellation

Made-to-measure, personalised, cut-to-length and other bespoke goods are normally excluded from the change-of-mind right unless they are faulty, damaged or incorrectly supplied. We will identify these items before purchase where applicable.

Trade purchases

The statutory consumer cancellation right does not apply to purchases made wholly for business purposes. Trade returns are handled under the applicable trade-account or commercial terms. This does not affect rights relating to faulty or incorrectly supplied goods.

Contact and company details

Email online@plasticcentre.co.uk or call 0121 227 5093. The Plastic Centre is a trading name of The Plastic Centre Limited, company number 16800691. Trading address: 652–664 Warwick Road, Tyseley, Birmingham, B11 2NJ. Registered office: 1110 Elliott Court, Coventry Business Park, Herald Avenue, Coventry, CV5 6UB.